Description
Job Title: IFS Service Desk Coordinator
Contract Type: Permanent
Flexibility: This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.
Location: In terms of location, we have offices in Bath, Bristol, London, Southampton, Plymouth, Leeds, & Weymouth and we are happy to explore flexible and hybrid working arrangements. Please note that travel to customer sites or to attend meetings will be required.
About BMT
BMT is dedicated to tackling the most crucial engineering challenges of our era, fostering an environment where individuals with exceptional technical expertise provide meaningful, practical solutions. Committed to creating a safer, more efficient, effective, and sustainable future, BMT values diversity, equity, and inclusion, recognisng their pivotal role in achieving our business purpose. Learn more about BMT at
www.bmt.org.
At BMT, we pride ourselves on being a verified flexible workplace, providing freedom and choice. We understand not everyone has the same needs in order to make work work for them and their lives - we'd love you to discuss any requirements for flexibility with us - we can't promise to fulfil every request but we do promise to listen to what matters to you. Learn more about our flexible status at Flexa Careers
Why Work for Us?
Joining BMT means gaining access to a comprehensive set of employee benefits designed to empower your success. In addition to a competitive salary, our offerings encompass health, family, finance, and personal development, including:
- Private Medical (family coverage)
- Enhanced Pension
- 18 weeks enhanced maternity pay (after a qualifying period of 1 year)
- Family friendly policies
- Committed to an inclusive culture
- Wellbeing Fund – an annual fund for personal hobbies or interests
- 26 Days Annual Leave (plus bank holidays)
- Holiday Trading
- Retail Vouchers
- Professional Subscriptions
About The Role
We’re looking for an IFS Service Desk Coordinator to join our Global Management Information Systems (G-MIS) team. This is a key role supporting BMT’s ERP system (IFS), where you’ll help users with queries, manage system changes, and ensure smooth day-to-day operations.
You’ll work closely with the ERP Manager and IFS Product Owner, supporting the delivery and maintenance of IFS Cloud. Your work will include system administration, issue resolution, user management, and contributing to ongoing improvements.
You’ll also be involved in:
- Responding to and resolving IFS support requests
- Troubleshooting system issues with users
- Supporting the design, testing, and development of IFS Cloud functionality
- Maintaining user permissions and role configurations
- Preparing training materials and supporting communications
- Managing documentation, trackers, and logs
- Assisting with Level 3 maintenance issues alongside the Solution Architect and ERP Product Manager
This is a varied and collaborative role, ideal for someone who enjoys working across teams and making systems work better for everyone.
About You
We’re looking for someone who brings:
- Experience supporting IFS ERP systems, ideally IFS Apps 10 and IFS Cloud
- A background in IFS support or development (or other ERP)
- Strong digital skills and confidence using IT tools
- A team-focused approach and the ability to work cross-functionally
- A keen eye for detail and a problem-solving mindset
- An interest in ERP best practices and continuous improvement
It would be great if you also have:
- Strong interpersonal skills
- A drive for accuracy and improvement
- Curiosity and a willingness to learn
You’ll report to the ERP Manager and work closely with the IFS Product Owner, G-MIS Service Desk Manager, and other key stakeholders.
We expect you to share our passion for creating a more environmentally and socially sustainable future for all our stakeholders
Missing skills? Let us be the judge! BMT are passionate about people; we recognise that technology moves quickly and that no one can learn everything, which is why we seek those who can adapt and demonstrate the aptitude to learn. With enthusiasm and the right attitude, we can help you discover your potential.
What's Next?
If you are ready to contribute your skills and passion to a dynamic team addressing impactful challenges, we invite you to apply for this exciting opportunity with BMT. Join us in shaping a safer, more efficient, and sustainable future.
A message to recruitment agencies: We receive applications exclusively via our ATS. Please note that we do not accept CVs submitted via email to the HR department or staff within our Operational teams. We will not progress CVs shared on a speculative basis by email and you accept our right to pursue such candidates with no obligation to third-party terms and conditions or liability to a fee
