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Customer Satisfaction (CSAT) Manager/Director

Job Details

The Role

About BMT

BMT is a leading international design, engineering, science and risk management consultancy with a reputation for engineering excellence. We're driven by a belief that things can always be better, safer, faster and more efficient.

Purpose of the Role 

We are looking for an experienced Customer Satisfaction (CSAT) Manager who will be the focal point for driving excellent customer service and to promote this throughout BMT. Working with the Portfolio Managing Directors the CSAT Manager will work to increase customer satisfaction, loyalty and retention and to meet and exceed customer expectations.

As a member of the BMT Programmes team the CSAT Manager exemplifies the values and behaviour required of a senior leader within a growing business. He / she will be required to establish effective working relationships with executive colleagues; taking collective responsibility for the delivery of customer satisfaction.

Responsbilities and Tasks

Key responsibilities of the Customer Satifaction Manager/Director include:

In addition to these duties, the post holder may be required to carry out such other duties as may reasonably be required, from time to time, to achieve the above role purpose.

 Authority, Accountability and Working Relationships

The role is responsible and accountable to:

Required to forge effective working relationships with:

Key Knowledge, Experience and Skills

Employment Conditions


How to apply

To apply, please send your CV and covering letter to

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