Claims and Casualty Investigation

Marine casualties can occur for several reasons. We can identify the root cause of marine and non-marine incidents and make recommendations to avoid future losses.

Contact Details

Our Surveyors

Amsterdam:

+31 (0)20 610 7260

Antwerp:

+32 (0) 3664 0279

Geneva:

+41 22731 0892

Groningen:

+ 31 50 305 0081

London:

+44 (0) 207 101 2114

Arnhem:

+31 (0) 26 303 4716

Rotterdam:

+31 (0) 10 479 0311

We attend more than 2,000 cargo surveys every year, so we know that every cargo is unique and reacts differently to contact with water or moisture, exposure to temperature, sunlight or gases or even ship motions.

Each cargo has its properties and reacts differently to contact with water, moisture, exposure to temperature, sunlight or gases emitted by other loads on board the vessel. For some other cargoes, such as containers and project cargo, the effect of the ship motions is relevant.

Our services include:

  • loss assessment and investigation into the cause
  • loss prevention advice
  • preparing end executing tenders for salvage sale
  • research projects to turn around damage trends
  • review of the logistic process, including harvest, mining and production
  • recovery/removal of lost cargo (salvage)
  • testing and analyses
  • quantity assessment (shortage claims)
  • calculations and certification
  • advice on transport and storage requirements

Our work involves all types of cargo, such as food and perishables; agricultural products and seeds; minerals and ores; forest products; metals and steel; oils, fats and chemicals; petroleum products and liquid gas; containerised cargo; project cargoes and heavy lifts and; commodities and consumer products.

Our experience

  • Loss assessment and investigation into the cause
  • Recovery/removal of lost cargo (salvage)
  • Loss prevention advice
  • Research projects to turn around damage trends
  • Calculations and certification
  • Preparing and executing tenders for salvage sale
  • Testing and analyses
  • Quantity assessment (shortage claims)
  • Review of the logistic process, including harvest, mining, and production
  • Advice on transport and storage requirements

CargoHandbook

Our CargoHandbook.com is the industry's bible on all cargo, with more than 1000 listed commodities.

As the authors of the this book, our specialist commodity experts have vast experience investigating any sort of claim or product loss, also when it comes to perishable goods. With most of our offices being located in the busy North-West European ports, we handle about 4,000 cases in this area per year involving these types of products. We advise on the many different factors that can determine the appropriate temperature as well as other conditions for shipment.

It is the world's largest database on transportation of cargoes in the marine industry, visited by thousands of users every month and containing more than 1000 listed commodities! From Abaca to Zucchini - no product transported by sea holds any secrets for us!